How to reach us 

Depending on your needs, you can choose from the following ways to reach us.  

  • For quick questions, software instructions, and how-tos, check out our LibGuides, FAQs and Resources or use our Live Chat.  
  • For more detailed inquiries or requests for a meeting/training, email us or fill out this contact form. 

LibGuides, FAQs and Resources 

We have compiled answers for our most frequently asked questions in our LibGuides, website FAQs or Resources, such as: 

  • How to access and log in to ArcGIS applications 
  • How to find research data 
  • How to deposit your data with the JHU Data Archive 

Live Chat 

Our Live Chat is staffed Monday to Thursday, 12pm to 4pm (starting from May 31st). Live Chat is best for quick questions with quick answers,  especially if your question fits into the “how do I do this?” category. Please note that if you ask a question in Live Chat that does not fit this category, you will be referred to an email inquiry instead. 

Email or Contact Form

You can email us directly or use this contact form for longer reference questions, to request a consultation with Data Services staff, or to request a training. Please note that this email account is checked only between the hours of 8:30 am through 5:00 pm, Mondays through Fridays. Responses typically take up to 2 business days.