How to reach us
Depending on your needs, you can choose from the following ways to reach us.
LibGuides, FAQs and Resources
We have compiled answers for our most frequently asked questions in our LibGuides, website FAQs or Resources, such as:
- How to access and log in to ArcGIS applications
- How to find research data
- How to deposit your data with the Johns Hopkins Research Data Repository
Live Chat
Our Live Chat is staffed Monday to Thursday, 12 to 4 pm. Live Chat is best for quick questions with quick answers, especially if your question fits into the “how do I do this?” category. Please note that if you ask a question in Live Chat that does not fit this category, you will be referred to an email inquiry instead.
Email or Contact Form
You can email us directly or use this contact form for longer reference questions, to request a consultation with Data Services staff, or to request a training. Please note that this email account is checked only between the hours of 8:30 am through 5:00 pm, Mondays through Fridays. Responses typically take up to 2 business days.